Outbound Call Center Data Collection Agent
Company: Titan Technologies
Location: Dallas
Posted on: May 8, 2024
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Job Description:
Telaforce, a Titan Technologies company, is HIRING! We offer a
full benefits package, including paid holidays , a great work
environment and growth opportunities with our promote from within
policy. Working hours are Monday through Friday, no evenings or
weekends required. We're interviewing now to fill multiple Outbound
Call Center Data Collection Agent positions to support the Bureau
of Labor Statistics (BLS). If you are looking for meaningful work,
where YOU can have an impact on our nation's economic policy,
listenhereto learn about how Erica supports BLS , and read on to
learn more! In this role, you will work on our federal contracting
team, using your strong customer service and phone skills to
contact companies across the United States. You will cold call and
enroll these companies in the government's payroll surveys. This is
important work for our nation! BLS uses the data you will be
collecting to measure labor market activity, working conditions,
price changes, and productivity in the U.S. economy to inform
public and private decision making. Your typical duties shall
include, but are not limited to : You will be cold calling
companies to meet monthly performance obligations. Process
confidential data records obtained through telephone interviews or
other approved means. Identify and resolve inconsistencies in
respondent's responses. Establishing a rapport with potential
respondents and enrolling companies into the BLS Current Employment
Statistics (CES) Program. Ensuring quality control of collected
data while identifying and reporting problems in obtaining valid
information. Interpreting numerical data, reviewing error messages,
and correcting data where applicable. Adhering to daily, weekly,
and monthly performance targets. Research target company contact
information online. You must have : Proficiency with basic computer
functions, to include typing a minimum of 40 wpm, is required.
Proficiency with Microsoft Word is required. Additional Microsoft
Office experience is preferred. Demonstrated experience using the
internet for research. Displays excellent oral and written
communication skills. Strong interpersonal skills and the ability
to communicate clearly and effectively. Basic math skills, to
include the ability to round, quantify, and analyze numbers.
Ability to successfully pass a level 2 government background
investigation and drug screen inclusive of medical marijuana. High
school diploma or equivalent plus two years of relevant experience.
Preferred Experience Call center, strong customer service and sales
experience Consistent work history and excellent attendance record
Excellent persuasive/negotiation skills Bilingual (Spanish) Company
Description: Titan Technologies, LLC and our wholly owned
subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design,
build, integrate, and manage innovative solutions and software
applications. Our remarkable people, working collaboratively under
a shared vision, have earned a reputation with our customers for
delivering results with maximum impact. Sound intriguing? Consider
Titan Technologies for the next step in your career journey and be
part of an impactful team! Titan is proud to be a Service Disabled
Veteran Owned Business. Equal Opportunity Employer/Protected
Veterans/Individuals with Disabilities The contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Titan Technologies, Grand Prairie , Outbound Call Center Data Collection Agent, Accounting, Auditing , Dallas, Texas
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