Chief Operating Office Quality Assurance Head, Managing Director
Company: National Black MBA Association
Location: Irving
Posted on: May 12, 2025
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Job Description:
Chief Operating Office Quality Assurance Head, Managing
DirectorThe Chief Administrative (CAO) organization is responsible
for oversight of all areas of organizational effectiveness and
administration for Citi's Chief Operating Officer. The CAO
organization's remit includes leading Risk & Controls for the COO
function, proactively monitoring and identifying risks and
establishing and maintaining robust controls. In addition, the CAO
provides management leadership to key areas including the Citi CSC
Network team and the Global Business Analytics Unit. The CAO also
coordinates assigned global initiatives and operations
investments.The COO Quality Assurance (QA) function sits in the COO
Controls team within the CAO organization and is responsible to
provide independent and objective assessment on the effectiveness,
quality and timeliness of the remediation of high severity issues
and Transformation regulatory commitments across COO globally.The
COO Quality Assurance Head is a newly created role and will be a
key member of the COO Controls leadership team. This role will
report directly to the COO Controls Head. The Quality Assurance
Head will be instrumental in establishing and implementing quality
assurance and Quality control processes within COO globally.Role is
considered in two locations: New York and IrvingKey
Responsibilities:Quality Assurance StrategyEstablish a
comprehensive QA and QC process for COO to effectively Execute the
QA and QC mandate and provide oversight to drive consistent and
clear QA processes, monitoring, reporting and escalation.Ensure
that the process provides oversight and reporting across the
lifecycle of the high severity issues.Implement AI and other tools
to make the QA process more consistent and effective.Maintain
common QA standards, procedures and governance processes to create
and maintain consistent and best in class QA protocols.Support and
independently assess the work of the R&C teams that covers the
identified issues, gain agreement on planned actions and provide
strategic remediation paths for key issues.Partner across COO, 1st
line Risk and Controls, 2nd and 3rd line functions to drive
accountability and deliver on remediation activities.Quality
Assurance ProcessesLead COO QA team and ensure on-time and quality
execution of QA reviews across assigned portfolio in conformance
with COO QA procedure. Supervise the team to ensure quality and
concise QA workpapers and traceability matrix documentation. Ensure
QA workflow tool is updated with accurate and complete
information.Demonstrate expertise of risk management and control as
well as in-depth knowledge of the assigned portfolio, Consent Order
plan and interdependencies with other Issues/Regulatory
Commitments.Supervise allocated resources and budgeted hours for
the assigned portfolio to ensure any potential deviations are
addressed and provide timely feedback in the QA workflow tool.Drive
positive change for COO to strengthen its risk management and
control environment through successful Issue/RBCM
remediation.Escalate any concerns/observations to relevant senior
stakeholders and support them to identify solutions.Publish quality
and on-time QA status reporting to COO leadership.Publish quality
and on-time QA Clearance/Non-objection memo.Manage and mentor QA
team members and support their career development within Citi.Drive
improvement initiatives to improve the quality and efficiency of
the function.Serve as the senior QA representative on various key
senior Risk and Control Committees.Work in closely with peers
across the COO Controls team.This is a global role involving
interaction with stakeholders globally.Qualifications:Extensive
experience in risk and control, supervision, issues management QA /
control and monitoring processes.Ability to effectively drive and
lead change in an organization with Citigroup's size.Meaningful
knowledge of the risk management framework, including risk
identification, risk appetite and strategy, risk-related decisions,
processes and controls, risk analytics and governance.Experience
working horizontally across an organization and participating in
enterprise-wide implementations of major policy and relevant risk
programs.Comprehensive knowledge and understanding of strategic
elements of financial, operational, technical, and regulatory
environment across the company.Experience in data remediation
activities.Broad understanding of relevant banking regulation and
supervisory expectations for large complex financial
institutions.Well-developed listening skills and a strong ability
to engage at the executive management level by providing proactive
support and advice on a variety of risk matters.Superior oral and
written communication skills, and in particular ability to assess
and contribute to the content of key risk and control
reporting.Strong leadership skills and demonstrated experience with
a proven track record in driving positive and sustained
change.Proven record of effective communication with regulatory
bodies and awareness of relevant banking regulation and supervisory
expectations.Ability to lead by example, strong influential and
interpersonal skills, used to deliver results and push the
organization agenda in a complex environment.Strong ability to
engage at the senior management level and demonstrated
communication experience at different levels of
organization.------------------------------------------------------Job
Family Group:Controls Governance & OversightThe Chief
Administrative (CAO) organization is responsible for oversight of
all areas of organizational effectiveness and administration for
Citi's Chief Operating Officer. The CAO organization's remit
includes leading Risk & Controls for the COO function, proactively
monitoring and identifying risks and establishing and maintaining
robust controls. In addition, the CAO provides management
leadership to key areas including the Citi CSC Network team and the
Global Business Analytics Unit. The CAO also coordinates assigned
global initiatives and operations investments.The COO Quality
Assurance (QA) function sits in the COO Controls team within the
CAO organization and is responsible to provide independent and
objective assessment on the effectiveness, quality and timeliness
of the remediation of high severity issues and Transformation
regulatory commitments across COO globally.The COO Quality
Assurance Head is a newly created role and will be a key member of
the COO Controls leadership team. This role will report directly to
the COO Controls Head. The Quality Assurance Head will be
instrumental in establishing and implementing quality assurance and
Quality control processes within COO globally.Role is considered in
two locations: New York and IrvingKey Responsibilities:Quality
Assurance Strategy
In addition to salary, Citi's offerings may also include, for
eligible employees, discretionary and formulaic incentive and
retention awards. Citi offers competitive employee benefits,
including: medical, dental & vision coverage; 401(k); life,
accident, and disability insurance; and wellness programs. Citi
also offers paid time off packages, including planned time off
(vacation), unplanned time off (sick leave), and paid holidays. For
additional information regarding Citi employee benefits, please
visit citibenefits.com. Available offerings may vary by
jurisdiction, job level, and date of
hire.------------------------------------------------------Anticipated
Posting Close Date:May 09,
2025------------------------------------------------------Citi is
an equal opportunity employer, and qualified candidates will
receive consideration without regard to their race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, status as a protected veteran, or any other
characteristic protected by law.If you are a person with a
disability and need a reasonable accommodation to use our search
tools and/or apply for a career opportunity review Accessibility at
Citi .
View Citi's EEO Policy Statement and the Know Your Rights
poster.While we're a global bank, our mission is simple: We
responsibly provide financial services that enable growth and
economic progress.We strive to earn and maintain the public's trust
by constantly adhering to the highest ethical standards. We ask our
colleagues to ensure that their decisions pass three tests: they
are in our clients' interests, create economic value, and are
always systemically responsible. When we do these things well, we
make a positive financial and social impact in the communities we
serve and show what a global bank can do.
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Keywords: National Black MBA Association, Grand Prairie , Chief Operating Office Quality Assurance Head, Managing Director, Administration, Clerical , Irving, Texas
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