Assistant General Manager

Location: Dallas
Posted on: June 23, 2025

Job Description:

Shift: Compensation: Competitive This role will oversee and assist a team of customer service representatives responsible for responding to customer inquiries and resolving issues or complaints. Manage the daily workload to ensure required service volume and quality levels are attained. Train and coach staff in standard policies, procedures and best practices. This role is responsible for executing HR initiatives in multiple functional areas including recruiting, onboarding, compensation, benefits, performance management, associate relations, training and compliance. Serves as a key contributor toward fostering a positive work environment and helping drive company culture. Provide all levels of management and field associates with policy interpretation and act as resource for a variety of requests for information Prepare and run HR metrics reports Maintain statutory record keeping and filing systems Manage new hire input and pre-employment procedures Manages Financial Analyst Manages 2 direct reports within the Customer Service team CB Capstone Logistics, LLC is part of The Transportation and Logistics industry which has been designated a "Critical Infrastructure Segment". As a "critical infrastructure industry" worker in the Transportation and Logistics industry, associates are considered exempt from local restrictions such as curfews, shelter-in-place orders, and other mobility restrictions when reporting to, returning from, or performing his or her work functions.

Keywords: , Grand Prairie , Assistant General Manager, Customer Service & Call Center , Dallas, Texas