Radiology Account Manager
Company: Advanced TeleMed Services
Location: Fort Worth
Posted on: January 30, 2026
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Job Description:
Job Description We are seeking a highly organized,
client-focused Radiology Operations & Account Manager to support
and grow our teleradiology services. This role is responsible for
managing day-to-day radiology operations while serving as the
primary point of contact for assigned client accounts. The ideal
candidate is an exceptional communicator with strong customer
service skills, experience managing resources, and the ability to
ensure smooth workflow coordination between clinical teams,
clients, and internal stakeholders. This role requires someone who
thrives in a fast-paced healthcare environment, takes ownership,
and consistently delivers excellent service. Person should also be
comfortable with sales for inbound leads and must have a get it
done attitude. Client Service / Account Management Serve as the
primary contact for assigned healthcare facility accounts
(hospitals, imaging centers, clinics). Build strong client
relationships through responsiveness, professionalism, and
proactive support. Coordinate client onboarding, training, and
ongoing support for tele-radiology workflows. Conduct routine
check-ins with clients to review service performance, address
concerns, and identify opportunities for improvement. Manage
escalations and ensure timely resolution of service issues. Track
client satisfaction and ensure high retention through excellent
service delivery. Track, manage and lead sales for inbound leads
Radiology Operations Management Oversee daily operational workflows
for radiology case intake, assignment, reporting, and delivery.
Ensure proper coverage and resource allocation (radiologists,
support staff, schedulers) based on volume and client requirements.
Monitor operational KPIs such as turnaround time (TAT), volume
trends, service-level compliance, and case backlog. Coordinate with
radiologists and operations team to optimize schedules and ensure
coverage for peak times and urgent cases. Identify bottlenecks and
implement workflow improvements to enhance efficiency and quality.
Support operational documentation, SOP creation, and continuous
improvement initiatives. Resource Management Coordinate staffing
resources and case distribution to meet turnaround time and service
expectations. Ensure appropriate utilization of radiologists and
support resources. Assist in recruitment coordination, onboarding,
and training processes for operational staff and radiologists (as
needed). Collaborate with leadership on scheduling strategies and
operational planning. Quality & Compliance Support Support quality
initiatives related to radiology reporting workflows and client
service delivery. Ensure operational processes align with HIPAA and
other applicable healthcare regulations. Assist with incident
reporting, documentation, and corrective action plans.
Qualifications Bachelor’s degree preferred (Healthcare
Administration, Business, or related field). 2 years of experience
in healthcare operations, radiology operations, client success, or
account management. Strong customer service mindset with the
ability to manage multiple client accounts. Excellent
organizational skills and ability to manage competing priorities in
a high-volume environment. Experience coordinating teams/resources
(scheduling, dispatching, staffing, workflow management). Strong
communication skills (phone, email, video conferencing) with
professional presence. Proficiency in Microsoft Office / Google
Workspace; experience with radiology systems a plus. Preferred
Experience Experience in teleradiology, radiology operations,
PACS/RIS workflows. Familiarity with radiology turnaround time
management and case assignment processes. Experience working with
hospitals or imaging centers. Understanding of credentialing,
licensing, or clinical operations support (a plus). Core
Competencies Client-first attitude / service excellence Operational
problem-solving Strong follow-through and accountability Calm under
pressure Resource planning and coordination Relationship management
Process improvement mindset What We Offer Competitive salary
performance incentives (optional) PTO and paid holidays Growth
opportunity in a fast-growing telemedicine organization Remote work
Please contact Advanced Telemed Services at
careers@advancedtelemedservices.com
Keywords: Advanced TeleMed Services, Grand Prairie , Radiology Account Manager, Customer Service & Call Center , Fort Worth, Texas
