Warranty Engineer - Manufacturing

Company: Siemens
Location: Grand Prairie
Posted on: March 21, 2023

Job Description:

Job Family: Engineering
Req ID: 354396
Siemens Smart Infrastructure is looking for a Warranty Engineer to join our high horsepower manufacturing team in Grand Prairie. In this position, you will be working in a team, providing a productive and motivating working environment; and addressing any issues/disputes from customers or clients.
Our Culture
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. The Grand Prairie factory is focused on ensuring that zero harm is done to our employees and zero defects are created in our processes. We utilize lean principles and digital factory technology to continually improve our processes and customers' experience. We trust and empower our leaders to act as owners, self-direct their teams and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
Who designs your future? You do. Working within our global company, you can design the career of your dreams. We have over 200 offices in 101 countries providing you the opportunity to see the world or stay in your own back yard. Do you want to work for a company with innovating technologies? Can you see yourself learning, growing, and succeeding in this exciting position? If so, we'd like to meet you!
Responsibilities:
--- Take ownership of customers issues and follow problems through to resolution
--- Keep accurate records and document customer service actions and discussions
--- Provide resolution to the issue reported in the field.
--- Schedule field service and send required material for the resolution of issues.
--- Ensure problems are resolved in a cost-effective way and in a timely manner.
--- Report back on results. Generate reports of claims for monitoring of costs and implementation of corrective actions.
--- Collaborate with team to identify and implement process improvements.
--- You will represent Siemens in a customer facing role with our customers.
Required Knowledge/Skills, Education, and Experience:
--- Bachelor's Degree in Mechanical or Electrical Engineering (+2 years of experience)
--- Track record of structured Problem Solving (Root Cause Analysis, Corrective & Preventive Action, 4D/8D)
--- Strong interpersonal skills, ability to work in a cross functional team and ability to make the right judgments and decisions.
--- Excellent analytical skills, root cause analysis skills, time management skills, be self-motivated and self-directing and ability to proceed with minimal direction and information, good data mining skills and good computer skills, ability to self-learn, good networking skills
--- In-depth understanding of agile methodologies and up-to-date on industry standards and best practices.
--- Ability to multitask, prioritize, and manage time efficiently.
--- Excellent verbal and written communication skills.
--- Ability to explain sophisticated technical findings to customers
--- Technical Writing: Author and present detailed Root Cause Analysis reports to internal and external customers
--- Advanced Project Management skills
--- Willingness to travel to customer sites (-10-20% of time)
--- Microsoft office, Visual basic and Macros experience.
Preferred Knowledge/Skills, Education, and Experience:
--- Experience with Low Voltage equipment or products preferred
--- SAP experience preferred
Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.
Why Siemens? In addition to an incredible career opportunity, we offer:
--- A competitive base salary
--- Excellent health/vision/dental plans, matching 401K, life insurance and weeks of PTO.
--- Extensive training along with career development.
#LI-VC1
Organization: Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Early Professional
Full / Part time: Full-time
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .

Keywords: Siemens, Grand Prairie , Warranty Engineer - Manufacturing, Engineering , Grand Prairie, Texas