Networking Escalation Engineer

Company: Cisco Systems, Inc.
Location: Richardson
Posted on: May 10, 2025

Job Description:

The application window is expected to close on: US 5/16/25Meet the TeamThis is an excellent opportunity to bring your outstanding talents to a team that develops solutions in Cisco's routing and cloud technologies for the world's largest web scalers and service providers. This dynamic team develops and supports communication networks and collaborates across Cisco to leverage innovative solutions.You will work with a vibrant technical community and interact with some of the most respected networking experts as you provide critical engineering support for large-scale customer deployments. As a team engineer, you will support major Web scaler and Service Provider networks, collaborate with Product management, Sales, and Marketing teams on proactive customer engagements, and contribute to product development by working with engineering architects and subject matter experts to enhance product quality, debuggability, and customer requirements.Your ImpactYou will not only guide your team technically but also drive them towards excellence. Your passion for customer success and leadership will inspire others.

• Engage actively, take ownership, and resolve critical customer escalations within Cisco's Routing portfolio.
• Provide expert support and serve as a key contact for technical and operational issues requiring engineering expertise.
• Use analytical skills and technical knowledge to resolve complex product and network problems.
• Support Cisco's customer-facing teams and customers, providing updates on deployment projects.
• Travel to customer sites as needed and utilize lab setups to recreate and troubleshoot complex system issues.
• Identify systematic problems and collaborate on long-term solutions to improve customer experience and product stability.Minimum Qualifications:
  • Bachelor's in STEM with 10+ years' experience in network engineering.
  • Experience with protocols like BGP, OSPF, ISIS, EVPN, BFD, IPv4/IPv6, MPLS TE/FRR, L2/L3VPN, RSVP, Multicast.
  • Experience with real-time networking operating systems such as IOS-XR.
  • Proficiency with Linux and open-source technologies.
  • Experience with large-scale routing and switching architectures.
  • Proven troubleshooting skills in live customer environments.Preferred Qualifications:
    • CCIE Routing or CCIE Service Provider certification.
    • Familiarity with Cisco's internal organization and ecosystem.
    • Master's Degree in STEM.
    • Experience with IOS XR based platforms like Cisco 8000, NCS5500/5700, ASR9K, NCS540/560.
    • Knowledge of AI concepts and applications.#WeAreCisco#WeAreCisco celebrates diverse skills and perspectives, aiming to power an inclusive future. We foster learning, support hybrid work, and promote community engagement through resource organizations and volunteer programs.Our purpose is to power the internet with innovative, inclusive technology solutions, helping customers reimagine applications, secure infrastructure, and meet sustainability goals. Join us to make a difference and be your authentic self!
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Keywords: Cisco Systems, Inc., Grand Prairie , Networking Escalation Engineer, Engineering , Richardson, Texas