Global Production Management- PTS Project Coordinator
Company: Citi
Location: Grand Prairie
Posted on: June 22, 2022
Job Description:
Our dynamic team makes a big difference in the way our business
is operated, and as the Production Management Workforce Utilization
Analyst, you will manage critical resourcing initiatives that drive
improvements in overall operational stability. If you are a natural
leader with extensive communication skills and the ability to
approach a situation from a critical standpoint to identify and
develop the best solution. Come join our team and help guide our
business as we move forward.The Workforce Utilization Analyst is
responsible for performing end-to-end analysis, execution,
management, oversight and reporting for Workforce
Utilization/Productivity within the supported organizations, across
all locations including collaborating on Demand/Capacity Management
for workforce across the globe based on Demand Volume fluctuations
while driving productivity across the Organization.The Workforce
Utilization Analyst will also collaborate with various team members
and in partner organizations Business Office like the Workforce
Leads, Third Party Management Leads, Finance, and the Regional
leads on the monthly/ quarterly workforce governance for all
regions across the globe to provide deep insights into workforce
metrics on Utilization and productivity. -The role relies on
developed skill sets and training; however, must always utilize
inherent decision-making abilities to address issues, gap
identification and remediation plans to drive an efficient
workforce utilization intelligence in a volume-based business. The
candidate also has the onus and skill set to identify and propose
improvement possibilities and actions required in proactive
response to evolving needs.Job Functions/ResponsibilitiesThe
functions of this role include, but are not limited to:
- Engagement with VP, SVP, Director and MD Officer Levels in
discussions regarding workforce management as a subject matter
expert to provide workforce reporting/ analytics insights affecting
the organization.
- Collaborate with various global teams in Production Management
and the Business Office to evaluate Workforce requirement to meet
contractual obligations.
- Evaluate Workforce time booking in Citi's Internal system to
determine where and how much effort is put into various Production
Support Projects globally.
- Gathering, compiling, and analyzing data in order to extract
information from various Data platforms to perform analysis at the
country, regional, global based on resource type.
- Ability to follow process documentation
- Forecast work volume, productive effort, staff shrinkage by
work type, and makes staffing recommendations to enhance workforce
management and organization goal performance.
- Maintaining, creating/updating process documentation
- Partnering with teams to ensure seamless implementation of
enhancements, or remediation efforts or handover of new functions
within the Production Management organizationRequired Skills
- Ability to define metrics, aggregate/ analyze data to create
reports with highest level of accuracy. Certain percentage of the
role is to generate reports on a pre-defined cadence and distribute
to various organizations.
- Financial understanding of Cost structure in corporate
environment in a Technology Organization.
- Must be able to example and apply active governance and
workforce methodologies to roles and functions supported.
- Expert proficiency with Microsoft Office Products, IE- Excel,
Word, etc.
- Intermediate/Expert level ability to perform database queries
and extract necessary data.
- Ability to productively work with minimal or no direct
supervision
- Working ability to communicate with all management levels
within an organization, credibility, and ability to influence
leaders
- Analytical and critical thought required to resolve issues in a
variety of complex situations, without supervision
- Excellent oral and written communication skills and ability to
provide high level updates to senior management, and work with the
regional support teams to get results
- Customer Service skills required
- Knowledge of project management methodologies (PMI, Agile,
etc.) desired
- Demonstrable ability to identify, implement and maintain
"value-add" improvements and efficiency ideas.Position
Requirements:
- Bachelor's degree Management Information Sciences, Business
Analytics or related course of study or equivalent skill-set and
demonstrable experience.
- 2 years working within a technology environment
- 2+ years working with Data with respect to mining, warehousing,
analyzing & reporting
- Preferred experience in Workforce management for a Global
Organization.
- Preferred Financial understanding within a Cost center
organization
- Proven experience partnering with global and regional support
teams
- Bilingual skills preferred
- Demonstratable experience performing analytics and
reporting-------------------------------------------------Job
Family Group:
Technology-------------------------------------------------Job
Family:Business Analysis / Client
Services------------------------------------------------------Time
Type:Full
time------------------------------------------------------Citi is
an equal opportunity and affirmative action employer.Qualified
applicants will receive consideration without regard to their race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran.Citigroup Inc.
and its subsidiaries ("Citi") invite all qualified interested
applicants to apply for career opportunities. If you are a person
with a disability and need a reasonable accommodation to use our
search tools and/or apply for a career opportunity review .View the
"" poster. View the .View the .View the
-----------------------------Effective November 1, 2021, Citi
requires that all successful applicants for positions located in
the United States or Puerto Rico be fully vaccinated against
COVID-19 as a condition of employment and provide proof of such
vaccination prior to commencement of employment.
Keywords: Citi, Grand Prairie , Global Production Management- PTS Project Coordinator, Executive , Grand Prairie, Texas
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