Retail Assistant Branch Manager
Company: Woodforest National Bank
Location: Grand Prairie
Posted on: January 28, 2023
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Job Description:
Take the next step toward your new career today!Become a part of
the diverse and inclusive team within our nationally recognized
award-winning Bank that is one of the strongest in the
nation.Woodforest National Bank is privately owned, and our
Employee Stock Ownership Plan is the largest shareholder.We focus
on building relationships and discovering opportunities to better
serve our communities and understand the financial needs of every
customer we serve. At Woodforest we care and prove it by
volunteering with local charities and foodbanks to give back to the
communities we serve. By joining Woodforest you will become a part
ofone ofthe largest employee-owned banks in the country!The Retail
Assistant Branch Manager is responsible for aligning direction with
the Retail Branch Manager in driving results and supporting the
mission in the growth of consumer and business customer
relationships, community engagement, and instore partner
relationships, while delivering the Woodforest Experience to every
customer, every day, every time.Key Responsibilities: * Assist
Manager in achieving branch sales and revenue goals by proactively
identifying, marketing, and recommending banking products and
services beneficial to the customer. * Must be a Keeper of the
Woodforest Culture and possess the ability to create energy around
Retail objectives and initiatives. Assist Manager in developing and
leading innovative strategies to grow, retain and deepen consumer
and business relationships. Proactively grow business deposits and
loans through inside and outside business calling. * Enhance
customer experience and the reputation of the Bank by warmly and
sincerely greeting, engaging, and developing relationships with
customers, community members, and retail partners. * Embrace and
leads a technology driven customer experience. * Lead, partner and
execute a community engagement strategy with a Community
Development Relationship Manager in order to be an engaged and
intrinsic community partner. * Inspire and coach team members to
reach their full potential and act as a positive role model. *
Demonstrate flexibility to perform every other duty as assigned.
Other Responsibilities: * Exhibit operational excellence through
diligent adherence to policies and procedures. * Ability to
maintain the highest level of confidentiality, follow directions,
and apply proper policies, procedures and guidelines. Practice
branch security procedures and protect customer confidentiality and
privacy. * Perform branch servicing duties such as paying and
receiving, cash and vault balancing; ordering cash, cards, reports,
audits and control checks; maintaining and servicing automated
teller machines; and cleaning work areas. * Practice prudent
expense management. * Address customer questions and concerns by
telephone and in person or refer to appropriate internal resource
with ownership until final resolution. Competencies Required: *
Must be proactive when seeking business outside of the branch. *
Inspired, goal oriented, disciplined, team leader with strong
interpersonal skills, sales aptitude, and comfortable with outside
sales. * Must be open to direct coaching and feedback. * Ability to
work flexible or extended working hours to meet business needs;
demonstrated reliability. * Demonstrate a passion for taking care
of people by exhibiting effective problem-solving abilities, the
ability to maintain composure and convey a positive attitude while
interacting with customers as well as internal team members. *
Knowledge of/or ability to quickly learn products, services,
policies, procedures, regulatory guidelines, as well as engaging in
as sales and service process. * Ability to maintain the highest
level of confidentiality, follow directions, and apply proper
policies, procedures and guidelines. * Excellent organizational
skills with the ability to prioritize workload and multi-task in a
fast-paced environment while maintaining accuracy and attention to
detail. * Ability to understand instructions, forms, applications,
and be familiar with financial statements and credit
reports.Minimum Qualifications/Experience: 3 years of relevant and
transferrable sales and/or customer service experience: OR an
Associates degree and 2 years of relevant and transferrable sales
and/or customer service experience; OR a Bachelors degree and 1
year of relevant and transferrable sales and/or customer service
experience. Demonstrable leadership ability and experience. Prior
supervisory experience is helpful. Previous instore banking
experience is preferred, but not required. Must be positive and
engaging.Formal Education & Certification: High School Diploma or
equivalent required.Work Status: Full-Time.Supervisory
Responsibility: Mentor or lead a team of more junior staff but does
not typically have formal management responsibility for personnel
decisions.Travel: Up to 25% or more outside of branch or as needed
by customer.Working Conditions: Conditions include standing most of
the time, may involve walking, moving, bending, stooping or sitting
for brief periods, and occasionally lifting and carrying items up
to 30 lbs.Disclaimer:This job description is not designed to cover
or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee. Nothing herein
restricts managements right to assign or reassign duties and
responsibilities to this job at any time.Woodforest is an Equal
Opportunity / Affirmative Action employer. Qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability or protected veteran status, or other status
protected by law or regulation. Job: *Branch Banking Organization:
*Texas - DFW Title: Retail Assistant Branch Manager Location:
Texas-Grand Prairie Requisition ID: 056297
Keywords: Woodforest National Bank, Grand Prairie , Retail Assistant Branch Manager, Executive , Grand Prairie, Texas
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