Remote Customer Service and Retention Representative
Company: ADT Security Services
Location: Grand Prairie
Posted on: November 18, 2021
ADT has been in the business of helping save lives -since 1874. -As
-the - #1 smart home security provider in the U.S., -we help
protect and connect families, businesses and larger commercial
customer -every day. -Our continuous innovation, advanced
technology and strategic -partnerships deliver products and
services that help protect life and valuables, whether at home,
your business or on the go. And - as -times change, so do we. -
Above all, our mission is clear: - we help -save lives for a living
. -Looking for a career where you can make a real impact? -Join our
team today and put -purpose behind your paycheck. - #WeAreADT
Check out more about life at -ADT - here .
Why Choose ADT?
At ADT it 's more than a job, it 's a noble purpose that defines
us. We are the leading provider of electronic security, interactive
home and business automation and monitoring services for residences
and small businesses in the United States. Every employee, from our
executive leadership team to our support centers are united under
one noble purpose, we help save lives for a living. We are everyday
heroes. You are doing more than earning a paycheck, you 're in an
important role that makes an impact in the lives of our customers
every single day. Join a company of individuals with passion,
commitment, drive and ambition, using and developing our talents
for good at work, home and our communities.
We are hiring for our Account Management department as a Retention
Agent in - the following states: -Alabama, Arkansas, Florida,
Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana,
Mississippi, Nebraska, North Dakota, Oklahoma, South Dakota, Texas
and -Virginia .
In Account Management, our pursuit to make things right is the
driving force behind our customer loyalty. We are the customer 's
champion - the architect who builds a bridge between what the
customer wants, and the value we have to offer through an array of
ADT products, led by a mission to protect lives, hopes, dreams, and
A day in the life of a Retention Agent looks like this:
Answering incoming calls about our products and services with
Retaining ADT customers by problem solving, deescalating customer
issues and resolving account issues.
Reviewing all contacts for accuracy while enhancing the department
's ability to maximize profitability and resolution.
The ability to work independently to find the best solution.
We 're looking for someone with these skills:
Experience in sales or retention
Effective communication skills that help deescalate customer calls
while problem solving
The ability to work with multiple screens and programs open to help
resolve customer issues
Be able to interpret contracts and communicate terms and
Perform quick calculations
Competitive pay based on experience with additional financial
incentives for team members.
Start Date and Schedule
Our department is closed on weekends, allowing our employees to
receive every weekend off, no matter the shift.
Designated place to work from home
High speed internet. - DSL, Cable or Fiber internet service with
the ability to hardwire via ethernet from cable modem to your
At least 25mbps to of internet to download and 15mbps to upload
When you commit to us -we commit to you. Our employees receive a
comprehensive, full benefits package that includes:
Paid virtual training
Full benefits on the 1st of the month after 31 days of
Casual, yet energetic and engaging work environments
Medical, Dental, Vision, 401(k) with employer matching
Paid vacation time (We all need to recharge)
Tuition reimbursement, employee referral bonuses
Potential opportunities to work from home based on business
A culture of coaching, development and career growth
Knowledge, Skills and Abilities:
We 're looking for someone with results they are proud of
High school diploma, GED, college degree or some college
Two (2) years customer retention experience
Technical aptitude, problem solving skills, computer
Equal Employment Opportunity:
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate
diversity and are committed to building an inclusive team that
represents a variety of backgrounds, perspectives, and skills. ADT
strives to ensure every employee and applicant feels valued. Visit
us at jobs.adt.com/diversity to learn more.
Keywords: ADT Security Services, Grand Prairie , Remote Customer Service and Retention Representative, Hospitality & Tourism , Grand Prairie, Texas
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