Customer Service Representative
Company: Mid Cities Medical Delivery
Location: Grand Prairie
Posted on: May 15, 2022
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Job Description:
Job Description ALL APPLICANTS ARE SUBJECT TO THE PRESIDENTIAL
EXECUTIVE ORDER FOR REGARDING COVID VACCINATIONS Customer Service
Job Summary: We are seeking an individual who can meet the demands
of a fast-paced Customer Service Representative. Our CSR wants to
deliver World-Class Service while showing compassion to our
veterans. This individual must value honor and respect for our
veterans. Essential Duties and Responsibilities: Process high call
volume --- inbound and outbound calls to and from patients, family
members, or medical providers. Processing order entries, up to 100
per day. Coordinate with various branches for remote printing and
must be flexible between duties. Troubleshoot equipment as needed
for a repair or decide if damaged beyond repair. Educate
patients/caregivers about oxygen, equipment, or hospital
requirements/policies. Document patient records accordingly (e.g.
missed appointments, prescription changes, perform patient audits,
research patient files, or personal information changes.) to
maintain file integrity. Run daily route reports. Education and
Skills: Brightree, Apachetta, or other windows based medical
software. Advanced data entry skills MS Excel --- intermediate
level. Advance phone and communication skills Multitasking is
essential, you must be able to communicate effectively while
document processes. Resolve issues with VA or a similar entity.
Effectively use time management skills. Requirements: Must be
legally able to work in the United States. High School Diploma or
higher education Must be able to understand and speak English
fluently. Spanish is a plus. Experience in a medical office, DME,
or hospital, 18() months or more Ability to process written and
oral communication from various sources. Benefits: Simple IRA Plan
- 2% regardless of participitation Employer pays full cost of the
following benefits: Medical Dental Vision HSA - $2,400 per year
Plus employer pays 25% of dependent coverage Life Insurance and
Disability Paid Holidays - 10 paid holidays per year Paid Time Off
upon completion of years of service. Discretionary Employee Bonus -
quarterly bonus potential approximately at 4% Hours M-F 8-5 p.m.
Weekends may be needed in an emergency Company Description
Mid-Cities Medical is a Service Disabled Veteran Owned Small
Business, specializing in servicing the home medical needs of our
Veterans through government approved lines of Durable Medical
Equipment, Portable and Stationary Oxygen Concentrator and
supplies. With a commitment to excellence, Mid-Cities Medical has
been continuously contracted with the Veterans Administration for
25 consecutive years, and will continue executing the service
orders provided by our government partners with professionalism,
precision, timeliness, and dedication.
Keywords: Mid Cities Medical Delivery, Grand Prairie , Customer Service Representative, Hospitality & Tourism , Grand Prairie, Texas
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