Customer Service/Admin Support
Company: Central Garden & Pet
Location: Grand Prairie
Posted on: January 21, 2023
Job Description:
Our Garden Distribution segment is seeking a Customer
Service/Admin Support resource to join our team in our Grand
Prairie, Texas office. This position will provide administrative
support to the Distribution team and work closely with both
internal personnel and customers. Reporting to the Operations
Manager, the right candidate will manage invoices, and order
tracking. Employees are eligible for medical, dental, vision, and
life insurance benefits effective the first month after just 30
days and a 401(k) plan with a matching contribution and profit
share after just 90 days of employment. KEY RESPONSIBILITIES
- Support sales/merchandising personnel/delivery personnel in all
facets of service.
- Monitor and track daily customer orders ensuring accuracy and
timeliness of order completion.
- Manage invoices and credits daily
- Manage RGA (Return Goods Authorization) process.
- Schedule/track freight pickups for returns.
- Manage supply order requests from field merchandisers.
- Handle a large volume of inbound calls & emails requesting
information on product availability, shipments, and/or general
service questions.
- Send daily tracking information for 3 rd party shipments.
- Enter SAP credit adjustments and occasional "bill only"
orders.
- Special projects as requested. IDEAL CANDIDATE ATTRIBUTES
- High School Diploma or GED equivalent.
- One-year previous customer service or call center experience,
especially in a distribution center environment.
- Must be detail-oriented with exceptional organizational
skills.
- Ability to adapt quickly to change.
- Strong interpersonal and communication skills are a must.
- Must be able to solve problems and handle complex customer
issues.
- Must be detail-oriented and able to manage multiple tasks at
one time.
- Must have experience with MS Excel, Word and Outlook, knowledge
of Prelude is a plus but not required. Ability to work
independently without supervision and as part of a team.
- Must display professionalism, reliability and a willingness to
learn
- Excellent spelling, grammar, phone skills required.
- A demonstrated ability to work well in a cooperative,
collaborative team environment.
- General Office duties, extensive client interaction, client
follow-up, and a positive attitude.
- Ability to work in a constant state of alertness and safe
manner.
- Abide by all regulations, policies, work procedures, and
instructions. WORKING CONDITIONS
- Primarily office environment, working in a sedentary position
with frequent use of PC and phone. BENEFITS PACKAGE & EMPLOYEE
PROGRAMS
- Comprehensive Medical, Dental, and Vision Insurance
- Free Life and Disability Insurance
- Health and Dependent Care Flexible Spending Accounts
- 401k with 3% company match and annual profit-sharing
bonus!
- Paid vacation, holidays and sick time
- Employee Assistance Program
- Discounts on cell phones, movie tickets, gym memberships, and
more!
- Education Assistance (both college degrees and
professional)
- Referral Program with cash bonus At Central Garden & Pet
(NASDAQ: CENT and CENTA), we believe home is at the center of our
lives, and our employees are driven by our purpose to nurture happy
and healthy homes. Our company is made up of thousands of people
across North America, with an emerging footprint across the U.K.,
Mexico, China and Canada - all dedicated to helping gardens bloom
bigger, pets live healthier and communities grow stronger. We are
united by our mission to lead the future of the garden and pet
industries one blade of grass and one wagging tail at a time. Visit
our website at to learn more. We are an equal opportunity employer
and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, disability status, protected veteran status, sexual
orientation, gender identity, or any other characteristic protected
by law.
Keywords: Central Garden & Pet, Grand Prairie , Customer Service/Admin Support, Hospitality & Tourism , Grand Prairie, Texas
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