Service Supervisor - 1st Shift
Company: PACCAR Leasing Company
Location: Grand Prairie
Posted on: March 17, 2023
Job Description:
PACCAR is a global technology leader in the design, manufacture
and customer support of high-quality light-, medium-, and
heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.
PACCAR also designs and manufactures advanced diesel engines,
provides financial services and information technology, and
distributes truck parts related to its principal business.
Company Information PACCAR is a Fortune 500 company established in
1905. PACCAR Inc is recognized as a global leader in the commercial
vehicle, financial, and customer service fields with
internationally recognized brands such as Kenworth, Peterbilt, and
DAF trucks. PACCAR is a global technology leader in the design,
manufacture, and customer support of high-quality light-, medium-
and heavy-duty trucks under the Kenworth, Peterbilt and DAF
nameplates. PACCAR designs and manufactures advanced diesel engines
and -also provides customized financial services, information
technology and truck parts related to its principal business.
-Whether you want to design the transportation technology of
tomorrow, support the staff functions of a dynamic, international
leader, or build our excellent products and services - you can
develop the career you desire with PACCAR. Get started!Division
InformationPacLease provides customers with value-added
transportation services and premium-quality Kenworth, Peterbilt and
DAF vehicles. It is one of the fastest growing and most innovative
global leasing networks in the industry. -Requisition Summary This
role supervises and oversees the shop service personnel to attain
high levels of quality, morale, safety, and efficiency within the
Branch's maintenance team. This role supervises the technician team
to achieve maximum efficiency when conducting maintenance and
repairs to customer vehicles and shop equipment, for a designated
shift. - Additionally, this role will include invoicing, reviewing
repair orders, may perform technician work as needed and fulfill
Service Manager duties in their absence. - This role reports to the
Service Manager.Job Functions / Responsibilities
- Responsible for managing and training direct reports in
accordance with shop objectives to meet business goals.
- Establish group and individual accountability: assign work,
approve shift time (including overtime), track goal attainment by
direct reports, and provide leadership and development as required
to achieve business results
- Coordinate breakdowns over the road, provide approvals for work
and communicate with the customer
- Notify and schedule preventative maintenance into the shop and
communicate with the customer
- Research outside vender statements and process invoices for
payment
- Escalate service issues and approvals or work to Service
Manager and General Manager as needed.
- Review Quality of Work within Service Shop to include:
- Review PM records and perform audit inspections to ensure units
are being serviced according to PLC policy.
- Certify that work performed is properly recorded on shop repair
orders, including time, parts, tires and material. Close and
invoice repair orders.
- Ensure that - General Shop Assistants are performing the
10-point inspection and complete their wash list while working with
the rental department.
- Observe technicians, perform key duties to uncover
opportunities to provide coaching and feedback that improves
employee performance
- Ensure maximum warranty recovery by closely monitoring and
improving the warranty submittal processes.
- Promotes a safe, clean, and organized culture through the
following: ensures adherence to safety procedures, shop cleanliness
standards, uniforms requirements, and attendance policies. -
- Coordinate the preparation of new and sold vehicles for
placement in or out-of-service along with the parts and service
specialist.
- Ensure that environmental guidelines and OSHA standards are
followed.
- Handles all interaction with drivers and customer communication
during their shift.
- Fulfill Service Manager's duties as needed in their absence.
Competencies
- Act with Integrity
- Demonstrate Adaptability
- Drive for Results
- Influence Others
- Lead Innovation and Quality Initiatives
- Manage Execution
- Manage Talent
- Technical Acumen
- Use Sound Judgment / Business Acumen Qualifications and Skills
- Five or more years of diesel mechanic shop experience
preferred
- Valid CDL with good driving record preferred.
- Extensive knowledge of diesel mechanics.
- Possess the physical abilities, without limitations, to perform
duties of full job description.
- Three or more years of Supervision skills in previous role or
Supervisory experience preferred
- Highly organized, comfortable with Microsoft excel and business
systems
- Strong Leadership, organizational and planning abilities; and
excellent analytical and problem-solving skills are essential
Education
- High school diploma; some college preferred. Physical
RequirementsThe physical demands described here are representative
of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodation may
be made to enable individuals with disabilities to perform the
essential functions.
- Position works in a Truck Service Shop environment. The chosen
candidate must be able to work in areas that are hot or cold,
surfaces may be slippery, climb ladders/stairs.
- The employee frequently is required to walk. The employee is
frequently required to stand; sit; use hands to - handle, and feel;
reach with hands and arms; climb or balance; and stoop, kneel, and
crouch
- Specific vision abilities required by this job include close
vision, distance vision, and peripheral vision, depth perception
and the ability to adjust and focus.
- When working in the shop, the work environment has moderate
noise levels.
- Ability to work any shift and weekends, depending on the
demands of the business. Additional Job Board Information PACCAR is
an Equal Opportunity Employer/Protected Veteran/Disability.
Keywords: PACCAR Leasing Company, Grand Prairie , Service Supervisor - 1st Shift, Hospitality & Tourism , Grand Prairie, Texas
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