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Customer Service Representative - PT

Company: Freeman
Location: Grand Prairie
Posted on: May 26, 2023

Job Description:

About Us
Freeman is the global leader in events. Whether virtual, in-person, or hybrid, we are on a mission to redefine live for a new era. With a data-driven approach and the world's largest network of experts, our insights are shaping exhibitions, exhibits, and events that drive audiences to action. Our integrated full-service solutions leverage a 100-year legacy in event management as well as new technologies to deliver moments that matter.
Will be responsible for administrative support to the Freeman Transportation department; under direct supervision, prepares regular work assignments related to the strategy of the department or work team.
This position is located in Grand Prairie supporting our Transportation Customer Service team and eligible to work a hybrid schedule, generally requiring work in-office/showsite 2-4 days per week.
Essential Duties & Responsibilities

  • Coordinate all round trip, inbound, and outbound transportation requirements for exhibitor clients

  • Utilize the current Exhibit Transportation shipment management system for all shipments and ensure that all necessary shipment documentation is properly prepared and distributed

  • Effectively communicate and follow up with selective partner carriers to ensure transportation requirements are met

  • Obtain most competitive freight quotes in a timely manner and communicate suggested retail pricing to account executives

  • Effectively communicate shipment details with Freeman Transportation staffs, up to and including account executives, account managers, branch managers, and directors

  • Responsible for communicating pertinent information to internal companies and departments to ensure seamless exhibit transportation services

  • Efficiently utilize carrier software programs to monitor and manage all tendered shipments

  • Manage and reconcile all carrier invoicing and billing

  • Prepare monthly shipment and revenue reports

  • Distribute Claims forms to customers

  • Perform other duties as assigned

    Education & Experience

    • High School Diploma or equivalent

    • Prefer to have at least two (2) years in the transportation industry

    • Prefer to be able to type 40 wpm

    • Must have excellent 10-key by touch skills

    • Must be proficient in Microsoft Word and Microsoft Excel

    • Must be detail oriented and organized

    • Good communication skills (written and verbal)

    • Strong analytical and organization skills

    • Excellent customer service skills

      Diversity Commitment
      At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

Keywords: Freeman, Grand Prairie , Customer Service Representative - PT, Hospitality & Tourism , Grand Prairie, Texas

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