Account Manager
Company: LSG Sky Chefs
Location: Irving
Posted on: March 2, 2026
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Job Description:
Job Title: Account Manager Job Location: Dallas-USA-75261 Work
Location Type: On-Site Salary Range: $61,874.76 - 77,343.45 About
us LSG Sky Chefs is one of the world’s largest airline catering and
hospitality providers, known for its outstanding reputation and
dynamic approach in the industry. Voted “Airline Caterer of the
Year in North America” for 2023 and 2024, we are committed to
excellence and innovation, driven by the dedication and expertise
of our talented employees. Our team members are the heart and soul
of our success, consistently delivering exceptional culinary
experiences and outstanding service to our clients and their
passengers across North and Latin America. Role Purpose Statement
In this customer?focused role, you’ll serve as the key link between
our CSC teams and our airline partners—ensuring seamless
communication, accurate execution, and an exceptional daily service
experience. You’ll manage customer specs, monitor performance,
support menu presentations, track quality scores, and ensure
flights are delivered on time and to standard. This is a great
opportunity for a relationship?driven, detail?focused professional
who thrives at the intersection of service, operations, and
continuous improvement. Main Accountabilities Account Management
Develop and maintain an excellent relationship with the assigned
account(s) and act as a liaison between the CSC, the airline and
the Key Account Manager Ensure accurate billing and provisioning to
the airline Maintain daily par levels and inventory control in
accordance with customer standards Ensure equipment inventory is
taken in a timely and accurate manner Ensure the on time departure
of all flights using catering guidelines Support the respective
departments regarding all airline cycle changes Monitor and ensure
compliance with customer specifications and equipment, policies and
procedures (Food & Drug Administration (FDA), Hazard Analysis and
Critical Control Points (HACCP) etc.) in cooperation with the
responsible Quality Manager Maintain customer specifications and
monitor changes Ensure that the airlines measurement system is
taken into account in each department Coordinate and participate in
all CSC evaluations by the customer. Distribute evaluation feedback
to department Managers and ensure response is provided in a timely
manner Monitor and ensure CSC compliance with the airlines safety
expectations Develop, document and maintain flight attendant
comment and delay database Support the Executive chef in menu
presentations as needed. Assist in Chef tables Track quality scores
Ensure par levels of customer inventory and customer specific goods
Participate in special customer projects Leadership Ensure that the
area of responsibility is properly organized, staffed and directed
Guide, motivate and develop the subordinate employees within the
Human Resources Policy Participates in coaching the expanded Global
Performance System (GPS) process, as well as additional career
development activities to enhance the effectiveness and potential
of the team Make the company's values and management principles
live in the department(s) Plan / Implement and control the cost
budget in the area of responsibility; initiate and steer corrective
actions in case of deviations Participate and support company
sponsored initiatives such as Global Quality Standard (GQS), HACCP,
Lean Manufacturing, Employee Safety Knowledge, Skills and
Experience Bachelor’s degree or equivalent experience required In
addition, three to five years of experience in related field
Previous experience in Client Relationship Management with a proven
ability to build trust, manage expectations, and drive customer
satisfaction Strong sense of urgency with the ability to respond
quickly, prioritize effectively, and stay calm under pressure in a
time?sensitive environment Strong presentation, communication,
training and interpersonal skills Demonstrable record of
understanding and meeting customer expectations Proven track record
of understanding of the drivers of product and labor cost variances
Needs good knowledge of Microsoft Office and Windows-based computer
applications LSG Sky Chefs is an EEO and Affirmative Action
Employer of Women/Minorities/Veterans/Individuals with
Disabilities.
Keywords: LSG Sky Chefs, Grand Prairie , Account Manager, Hospitality & Tourism , Irving, Texas
