Legacy Plumbing - Office Manager

Company: Ace Hardware Home Services
Location: Little Elm
Posted on: June 25, 2025

Job Description:

Compensation Details: $50000 - $60000 Job Description: Who we are Legacy Plumbing is now an Ace Hardware Company. At Ace Hardware Home Services, we are backed by a brand that customers have trusted for over 100 years. You can trust that you can build a career you will be proud of. A career with excellent income, a consistent work schedule and opportunities for advancements. Your essential contributions will be appreciated, respected, and rewarded. Here you won’t just “have a job,” you will be helping us to reshape the future of home services by providing reliable, best-in-class service to your neighbors in your community. What You’ll Do Leadership & Team Management Oversee and coach office and customer service staff (Advocates), ensuring a collaborative and efficient work environment Crosstrain in essential roles to provide backup coverage and ensure operational continuity Conduct performance reviews, goal setting, and employee development planning Promote positive team morale and lead employee engagement efforts Executive & Administrative Support Provide executive assistance to other managers, managing calendars, meetings, and administrative projects Coordinate internal meetings, agendas, and presentations Customer Experience Oversight Lead customer service initiatives with a customer-first approach Address escalated customer concerns and ensure prompt resolution Implement customer feedback initiatives to support service improvement HR & Compliance Support Manage onboarding and termination processes, ensuring accuracy and compliance Act as liaison for workers’ comp claims, accident reporting, and related documentation Maintain employee, driver, training, and medical files in line with HR policies Support recruitment efforts and ensure cultural alignment in hiring Systems & Operations Manage Monday.com workflows and digital task tracking Maintain office IT systems, file management, and mobile device administration Ensure upkeep of office equipment and manage office supply inventory Coordinate site visits and prepare agendas Payroll & Financial Support Review and approve payroll hours for office personnel Assist in reporting monthly sales/job completion numbers Track and analyze marketing, sales KPIs, and revenue budget metrics Process Improvement & Strategic Initiatives Define and refine Standard Operating Procedures (SOPs) for office and Advocate functions Monitor and optimize Titan Score processes Identify operational issues and propose effective solutions What you need to succeed: Associate degree in business, office management, or related field, or 2 years’ experience in an office leadership role Proficiency with Microsoft Office Suite — Word, Excel, PowerPoint, Outlook ( Required ) Experience with ServiceTitan or similar field service software ( Preferred ) Excellent written and verbal communication skills Strong organizational, planning, and problem-solving abilities Positive, self-motivated, and adaptable to change HR experience and understanding of compliance standards preferred Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand. In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including: · Incentive/Commission/Bonus opportunities (Based on role / grade level) · 401(k) retirement savings plan with matching company contributions, eligible on your first day! · Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents. · Warehouse Merchandise Discount! · Paid time off & paid holidays (depending on role and month of hire) · Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others- Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally owned businesses thrive and make an impact in their communities. · Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review. · Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support. About Ace Hardware Home Services Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting. Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home? and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware. Equal Opportunity Employer Ace Hardware Corporation and its subsidiaries are committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. The pay range for this position starts as listed in the job posting but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity. Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand. In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including: Incentive/Commission/Bonus opportunities (Based on role / grade level) 401(k) retirement savings plan with matching company contributions, eligible on your first day! Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents. Warehouse Merchandise Discount! Paid time off & paid holidays (depending on role and month of hire) Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities. Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review. Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support. * Benefits are provided in compliance with applicable plans and policies. Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert About Ace Hardware Home Services Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting. Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS). AHHS is now Bringing Helpful to Your Home? and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware. Equal Opportunity Employer Legacy Plumbing is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimer The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Legacy Plumbing position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Legacy Plumbing reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Keywords: Ace Hardware Home Services, Grand Prairie , Legacy Plumbing - Office Manager, Human Resources , Little Elm, Texas