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Information Technology Help Desk

Company: Polk Mechanical Company
Location: Grand Prairie
Posted on: January 8, 2021

Job Description:

The ideal candidate will be responsible for basic help desk duties in a variety of areas. It is essential that this candidate brings analytical and organizational skills in order to best support the IT team.Responsibilities

  • End-User Device Tracking
  • Mobile Account Management: Coordinating device updates and staging new devices at first; possibly moving towards overseeing the accounts as a wholeQualifications
    • Customer service mindset with strong communication skills
    • Calm and approachable demeanor
    • Attention to detail
    • Experience in troubleshooting issues on iOS and Android (Email, General Connectivity, VPN Configuration, App Installation, Apple and Google Play Account Setup)
    • Experience in troubleshooting desktop/laptop issues (Printing, Email Configuration, Application Installation, VPN Configuration & Connection, General Network Issues)
    • Experience in staging new devices for onboarding employees and replacement devices for existing employees
    • Knowledge of enterprise networking (CCNA or better) - Preferred
    • Experience with Office 365 including Exchange Online, License Administration & OneDrive Administration - Preferred
    • Understanding of Active Directory Account Maintenance - Preferred

Keywords: Polk Mechanical Company, Grand Prairie , Information Technology Help Desk, IT / Software / Systems , Grand Prairie, Texas

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