Service Desk Associate
Company: Insight Global
Location: Fort Worth
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Required Skills & Experience
-Relevant IT degree or certifications in ITIL/Microsoft. -Customer
service experience. Nice to Have Skills & Experience -A
certification. -Network certification. -M365 Certification.
-Experience with service logging tools, Zendesk, or Ivanti. Job
Description Insight Global is hiring a Level 1 Service Desk
associate to support a large healthcare organization. The Service
Desk Associate must have strong customer service skills and posess
a strong understanding of computer equipment, operating systems,
software applications, and networking principals. This team member
will provide front-line primary technical support to all end users
problems relating to hardware, software, and peripherals.
Responsibilities will include responding to, documenting, and
resolving service tickets in a timely manner. Manage the processing
of incoming calls to the Service Desk via telephone, e-mail,
self-service portal, walk-in, event management, etc. to ensure
timely and effective resolution of end user issues.
Keywords: Insight Global, Grand Prairie , Service Desk Associate, IT / Software / Systems , Fort Worth, Texas
