Device Support Specialist

Company: CACI
Location: Arlington
Posted on: April 1, 2026

Job Description:

Job Title: Device Support Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US * * * CACI International Inc. is excited to announce a new job opportunity available to join our team in support of the Department of Justice’s (DoJ) groundbreaking program aimed at strengthening the infrastructure, enhancing cybersecurity, and improving user experience across US Marshals Service (USMS) districts. This IT modernization initiative is a critical component of ensuring the effectiveness and security of our nation’s law enforcement operations. We are looking for an experienced Device Support Specialist to join our team on this new contract. We invite skilled and passionate individuals to join us in support of this transformative mission. The Opportunity: Join a dynamic team dedicated to providing exceptional support for mobile devices within the organization. Contribute to projects that enhance device performance, security, and user experience. Enjoy a collaborative work environment with opportunities for professional growth. Be at the forefront of mobile device support technology and best practices. Make a significant impact on the organization’s mobile device management and user satisfaction. Responsibilities: Provision mobile devices for users, ensuring they are configured correctly and ready for use. Test iOS updates to ensure compatibility and performance before deployment to users. Manage configuration control applications to maintain consistent device settings and policies. Troubleshoot and resolve device issues promptly to minimize downtime and ensure user productivity. Optimize user experience by implementing best practices and recommendations for device usage. Implement security settings on mobile devices to protect sensitive data and comply with organizational policies. Ensure data integrity on mobile devices through regular audits and compliance checks. Apply performance enhancement techniques to improve device speed, responsiveness, and overall performance. Collaborate with cross-functional teams to align device support strategies with business objectives and IT strategies. Develop and maintain comprehensive documentation for device support processes, configurations, and procedures. Provide technical support and guidance to end-users on device-related issues. Stay current with emerging mobile device technologies, trends, and best practices. Participate in the procurement and evaluation of mobile device tools and software. Ensure compliance with industry regulations and internal policies in all device support efforts. Conduct regular reviews and audits of device support processes to identify areas for improvement. Contribute to the continuous improvement of device support strategies and methodologies. Engage in knowledge-sharing activities and training sessions to enhance team skills and capabilities. Qualifications: Required: Active DoD Public Trust clearance or US citizen with ability to obtain Public Trust upon hire Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Minimum of 4 years of experience as a Device Support Specialist or in a similar mobile device support role. Proficiency in mobile device provisioning and configuration. Experience in testing iOS updates and ensuring compatibility. Strong skills in managing configuration control applications. Excellent troubleshooting and problem-solving skills for device issues. Knowledge of user experience optimization techniques. Expertise in implementing security settings on mobile devices. Understanding of data integrity assurance practices. Familiarity with performance enhancement techniques for mobile devices. Strong communication and interpersonal skills. Desired: Certifications such as Apple Certified Support Professional (ACSP) or equivalent. Experience with mobile device management (MDM) solutions (e.g., Microsoft Intune, VMware Workspace ONE). Knowledge of endpoint security solutions and mobile threat defense. Familiarity with containerization and microservices architectures. Experience with automation and scripting for device support processes. - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $51,800-$106,200 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Keywords: CACI, Grand Prairie , Device Support Specialist, IT / Software / Systems , Arlington, Texas