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Product Specialist

Company: RPC Company
Location: Grand Prairie
Posted on: September 5, 2020

Job Description:

Job DescriptionProduct SpecialistEssential Duties and Responsibilities· Process orders and returns including those that have been escalated· Manage assigned tasks and duties that may expand beyond the call center areas· Identify and provide solutions to complex issues with orders and returns, and other administrative tasks· Provide details instructions, troubleshooting, and solutions to customers· Respond to customer queries with information about products and services· Provide timely responses to high volume call center communicationso Data entry is a large part of this position and will be performed daily· Provide information or make sales directly to customers via the telephone, through email, or via chat messages· Collect customer information pertinent to business objectives, such as name, address, demographic and financial information· Partner with Quality Control to identify and develop resolutions to product quality control concerns· Understand and communicate advanced concepts related to the products offered by K&N and its brands to both internal· Retain a solid knowledge of automotive principles, maintenance, and related areas· Retain technical information and communicate it to customers in an easy to understand manner· Develop resolutions for technical phone call and e-mail regularly without supervision or assistance· Support team members through knowledge sharing· Develop an advanced understanding of multiple brands and product lines· Other duties as appropriate for the positionA Successful Product Specialist· Manage projects and tasks without supervision· Must be able to simultaneously handle multiple duties, manage time, and follow through on all tasks and projects with little or no supervision.· Be able to regularly enter orders and returns with no to minimal errors· Maintain a solid knowledge of automotive principles, maintenance, and related areas· Able to provide training, both internal and external, for the areas of product line(s)Shows, Events, and Traveling Related· Travel is required· Travel for a minimum of 9 shows per year (as assigned)o Travel assignments are expected to average of 10-15 weeks per year with at least 1 assignment per month minimum§ Travel may be independent or with other employees or company representatives§ Travel for shows can include, but are not limited to, races, trade shows, and consumer venues with various product brands§ Required forms of travel include, but are not limited to, traveling by carpool, company vehicle, display van, personal vehicle, airplane, rental car, or other means of transportationo Must have a valid Passport, travel may include international travel to Canada or Mexico.o Must have a valid driver’s license with a clean driving recordo Must have a personal credit card for reimbursable travel expenseso Be able to lift and move up to 50 pounds· Must be able to work flexible hours, weekdays and weekends as needed for shows, events, training, etc.o Some events may include working longer than an 8-hour day, 40 hour work week, or flexible hours (e.g. some shows may require working 6am to 8pm or 2pm to Midnight)· Consistently demonstrate a positive company image and behave professionally· Setup and preparation to work various booth and display configurationso Including but not limited to: Pop-up displays, EZ-Up tent setup, Van displays, Truck and Trailer displays and configurations, etc.Education/Experience· 1+ years or equivalent of customer service call center experience preferred· 1+ years of recent hands on and/or practical automotive repair experience required· High School Diploma or equivalent; some college preferred· Automotive enthusiasm is highly preferred· Solid working knowledge of Microsoft Outlook, Word, and Excel· Typing and 10-key skills with an emphasis on production and accuracy Company DescriptionRPC Company is a Nationwide staffing firm, located in Dallas, TX, Fort Worth, TX, Denver, CO and Springfield, MO. RPC was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach. We are a Veteran Owned Small Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’s Top Hispanic Owned Companies; an INC. 5000 America’s Fastest-Growing Private Company; a four-time winner of Clearly Rated’s Best of Staffing award; and one of Forbes’ America’s Best Professional Recruiting Firms.

Keywords: RPC Company, Grand Prairie , Product Specialist, Other , Grand Prairie, Texas

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