Director of Plant Operations, Food Production Ever wonder where
the toppings on your favorite Papa John's Pizza comes from?
PJ Food Service Quality Control Centers are the first stop on
the journey your pizza takes to land at your doorstep. Our Quality
Control Centers are multifaceted! We produce dough daily, receive
and warehouse all restaurant inventory, and load and transport
everything needed to make your favorite pizza!
The Director of Operations is responsible for directing all
facets of food manufacturing, to include dough production,
distribution, logistics/transportation, maintenance, safety,
sanitation, purchasing, accounting, inventory control, team member
relations and customer relations with the Dallas Quality Control
*Competitive Salary + Bonus!!!
Qualifications DESIRED EDUCATION, EXPERIENCE AND
Bachelor's degree or equivalent experience in industry
Five (5) to seven (7) years of progressive leadership experience
in a manufacturing and distribution environment. Emphasis in
food/dough production preferred.
5+ years leading an automated production facility, preferably in
Experience implementing Lean/Six Sigma Manufacturing
methodologies in a manufacturing and distribution environment
Knowledge of warehouse management, transportation management,
and inventory control systems
DESIRED FUNCTIONAL SKILLS
Ability to effectively communicate and give direction verbally
and in writing in English required.
Ability to read and analyze financial documents with a thorough
understanding of P&L and knowledge of the budgeting process.
Able to effectively present and communicate performance to senior
Understanding of Good Manufacturing Practices (GMP).
General understanding of the Food Safety Modernization Act
Working knowledge of basic principles in dough
Demonstrated experience utilizing a formal continuous
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned
Direct all facets of day-to-day operations of QC Center across
Lead, direct, and develop QCC leadership team consisting of
department/function Manager and extended leadership team consisting
of department/function Supervisors and Leads
Recruit/oversee new talent acquisition to achieve optimal
staffing levels, develop leadership and extended leadership teams,
conduct timely performance reviews, identify and proactively
address performance issues utilizing conflict resolution
Ability to strategically partner cross functionally within a
dynamic organization (R&D, QA, Supply Chain, restaurant
operations, QCC Field Teams, Finance, Human Resources).
Develop and direct detailed facility productivity improvement
plans incorporating organization design and key performance
Implement/direct team member leadership development plans and
provide on-going feedback to achieve desired business results in a
continuous improvement culture.
Prepare, analyze and drive all facets of QCC performance,
including operating and capital budgets, profit & loss statements,
and key KPIs including daily productivity indicators (PPH, TPH,
Direct, manage, and execute world class customer service
initiatives throughout designated service areas.
Partner with field restaurant operations to proactively resolve
customer service related issues.
Ensure quality assurance programs maintain product integrity for
both internal and external customers.
Ensure Quality Control Center is compliant with PJFS Safety,
Sanitation and HACCP policies & procedures, federal, state and
local regulations (OSHA, DOT, FDA, DOL) and all Papa John's
International, Inc., policies & procedures.
POSITION QUALIFICATIONS To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The qualifications listed below are representative
of the knowledge, skill, and/or ability required. An equivalent
combination of experience and training may substitute for any of
the listed position qualification. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
ORGANIZATIONAL COMPETENCIES (Mid-Level): Applies to all team
members across the organization.
*Supporting Change: Gives extra thought when responding to any
team member concerns over the change. Communicates early success
stories to promote learning and change. Speaks to the need for team
members to learn from their mistakes and think outside the box. In
a compelling manner, communicates the "What's in it for me?"
(W.I.I.F.M.) factor of the change for team members. Clearly
communicates the business rationale behind the change. Explains how
each team member will be impacted by the change.
*Developing Direct Reports and Others: Provides challenging and
stretching tasks and assignments; holds frequent development
discussions; is aware of each person's career goals; constructs
compelling development plans and executes them; pushes people to
accept developmental moves; will take on those who need help and
further development; cooperates with the developmental system in
the organization; Is a people builder.
*Planning and Organizing: Turns the vision or strategy into an
actionable plan for team members to follow. Plans ahead to achieve
short and long-term targets (e.g., people, product, service, sales
and image). Uses trends and historical data to build forecasts
(e.g., daily, weekly, and quarterly). Identifies future problems
and puts plans into place to mitigate them. Ensures that project
plans are executed on-time and within budget. Communicates the
corporate objectives and clarifies how the team/department's
initiatives will help to achieve them.
JOB COMPETENCIES are classified as the work habits, attitudes,
personal characteristics, and behaviors that reflect how a person
accomplishes the duties and responsibilities of his/her job.
Building Effective Teams: Blends people into teams when needed;
creates strong morale and spirit in his/her team; shares wins and
successes; fosters open dialogue; lets people finish and be
responsible for their work; defines success in terms of the whole
team; creates a feeling of belonging in the team.
Supporting Customer Focus: Ensures that each team member clearly
understands their role in delivering the customer service brand
promise (e.g., within the corporate office or restaurant).
Regularly checks assumptions with team members regarding service
requirements. Communicates any changes in customer service
requirements to team members, in a timely manner. Solicits feedback
on the customer experience from a wide range of perspectives (e.g.,
team members, peers, vendors, operational and corporate office
members) and integrates it into the service provided, provides
constructive feedback to team members to help sharpen their service
delivery. Asks probing questions to clarify customer
Maximizing Personal Performance: Sets personal performance goals
that are clear and measurable (e.g., S.M.A.R.T. goals). Uses the
big picture perspective to ensure that all personal goals are
aligned to Papa John's corporate goals. Creates personal plans of
action to deliver on established goals. Addresses any roadblocks or
interruptions to obtaining results whenever possible. Delegates to
team members when appropriate to help with the completion of tasks
(e.g., given the appropriate experience, knowledge and skills).
When necessary, escalates promptly to help resolve any personal
Building Alignment: Provides guidance when needed to teams that
are dealing with conflict. Builds further alignment by clarifying
each party's goals and expectations, and desired end state. Ensures
all parties involved have had enough time to resolve their
conflict. Gathers input from all parties and integrates it to
improve the two-way communication. Communicates concerns regarding
any red flags or potential roadblocks to alignment. Maintains open
dialogue with all parties and keeps the conflict moving forward,
even when there is no clear sign of resolution.
Responsive Management: Encourages team members to take
initiative and show persistence. Puts own "footprint" onto the work
environment (e.g., the corporate office department or restaurant).
Identifies the next step needed to move forward with problems that
arise, and which team member needs to own it. Reacts promptly when
team members' issues are brought to their attention. Ensures that
each team member steps up to own their portion of the work.
Identifies what decisions need to be made and who needs to make
them, and escalates when necessary.
Communicating Effectively: Modifies style to meet the diverse
needs of the audience (e.g., technical and non-technical).
Anticipates challenging questions and prepares answers in advance.
Takes the extra time to listen and deeply understand comments from
team members. Leverages intelligence from internal networks to help
customize communication to team members. Uses a genuine
communication style that builds long-lasting relationships. Speaks
with conviction in order to obtain buy-in from team members.
Building Trust: Recognizes both individual efforts and critical
milestones for the overall team/department's success. Quickly
identifies and expedites the resolution of team/department morale
issues. Uses and encourages open and transparent communication.
Demonstrates accountability to the team/department by always having
each member's back. Attempts to gain team members' commitment by
first earning their respect and trust (e.g., avoids
micro-managing). Uses leadership without authority (e.g., "first in
authority, last in privilege" mindset).
Must be able to plan and carry out a moderate travel
Must be able to be on call 24/7.
While performing the duties of this job, the team member is
regularly required to sit and talk or hear. The team member
frequently is required to use hands to finger, handle, or feel. The
team member is occasionally required to stand, walk, reach with
hands and arms, repetitive use (or motion) of arms and hands, bend
and stoop, and lift up to 10 pounds.
Essential functions are performed in a
distribution/manufacturing environment and in accordance with PJ
Food Service safety policies/guidelines. The team member may be
required to work outdoors in various temperatures, in a noisy
environment, near moving mechanical parts, with dangerous equipment
or sharp tools, and around fumes, odors, dust, or toxic
Overview Exciting things are happening at Papa John's corporate
restaurants. Work where the best ingredient is YOU!
Great things are happening at Papa John's! If you are looking
for a fulfilling career with an international company, flavored
with challenging work, mixed with professional development
opportunities, a competitive salary and a collaborative team
environment, then look no further! Papa John's seeks people who
share our philosophy for success, are looking for quality business
practices and meaningful work. All these combine to produce not
only the best pizza, but also the best team members!
Papa John's has over 5,000 locations in 44 countries and
territories around the world. We offer a competitive benefits and
compensation package. Driven to be the best. Better Ingredients.
Better People. ®