Customer Support
Company: Comtek Group
Location: Grand Prairie
Posted on: October 16, 2020
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Job Description:
Work-From-Home English/Mandarin This is a bi-lingual position
that requires fluency in English and Mandarin, both written and
verbal. Applicants will be tested on their level of proficiency.
This is a remote, work from home position. This position is
temporary / seasonal, with possible opportunities for future
Full-Time positions. No experience needed, will provide training.
Key Responsibilities: · Direct client support via phone or email
for a 247 call center. · Serves as the primary liaison between the
customer and Client · Analyze and clarify customer inquiries. ·
Ensure customer feedback is properly channeled into Management and
Research & Development Teams. · Maintaining in-depth knowledge of
Client products and inventory. · Educate clients to assist with
preventing future questions or difficulties. Requirements: ·
Fluency in English and Mandarin, both written and verbal is a must.
Agents will be expected to be able to take verbal calls and
correspond in writing in both Mandarin and English with clients. ·
The willingness to continue learning and improving upon current
knowledge. · A Team Player We are a fun team to work with. ·
Ability to maintain a calm demeanor with a laser focus on customer
service. · Strong typing abilities and ability to easily navigate
software. · Keen decision-making abilities, displaying your
ability to take initiative when problems arise. · Proven problem
solving/analysis abilities. · Ability to thrive in a fast-paced
working environment and multi-task. · Excellent and reliable
attendance record is a must · This position spends up to 100% of
paid time on the phone while seated in one location. · Prior call
center experience in a technical environment or Help-Desk
experience is a plus. But will consider someone with excellent
customer service skills with a hunger to learn. · High School
Diploma/GED Required. · All offers of employment with Client
require individuals to successfully pass a pre-employment
background check and drug test. · Must be legally authorized to
work in the United States. No sponsorships.
Keywords: Comtek Group, Grand Prairie , Customer Support, Other , Grand Prairie, Texas
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