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Instructional Designer

Company: Richemont
Location: grand prairie
Posted on: May 3, 2021

Job Description:

At Richemont North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

INSTRUCTIONAL DESIGNER - OPEN TO REMOTE

PRIMARY DUTIES

The Instructional Designer is a part of the Client Relations Center ('CRC') Training team responsible for the design, development, and implementation of a broad curriculum. Focus of this role is content development of modular curriculum on topics of interest to a luxury contact center audience. These topics may include, but are not limited to onboarding, skills-based training (soft and hard), leadership and management, virtual selling in a luxury environment, systems, and tools, etc. In addition to content development, the Instructional Designer may be asked to help facilitate learnings and training sessions virtually or at our CRC, located in the Dallas/Fort-Worth metroplex in Texas.

KEY RESPONSIBILITIES

* Identify, design, and organize mixed-media content and flow for virtual and classroom instructor led training, self-led and micro learning, videos, podcasts, etc. Maintain project documentation and course folders. * Recognize and employ the appropriate methodologies necessary to achieve an impact that resonates with adult learning using instructional design and design thinking principles (i.e. facilitating needs assessments and skills gap analysis; prototyping, developing, and testing user-centered blended learning experiences and training materials in a variety of delivery modalities; using tools and methods to assess engagement, knowledge transfer and application) * Remain relentlessly up to date with emerging and future trends in learning technologies and across all relevant industries to develop best in class solutions. * In conjunction with the Training & Quality Manager; plan, coordinate and otherwise manage logistics of training sessions, including facilitating programs and trainings for audiences with confidence, poise, and presence. * Nurture an environment that rewards curiosity and the exploration of learning for individual and team growth to enhance the client (internal and external) experience and the overall culture of organization.

JOB PROFILE

Education:

Bachelor's Degree required with qualifications in adult education, psychology, communications or sociology viewed favourably.

Required Experience:

A minimum of 1 year of experience in instructional design for adult learners required.

Technical Skills / Abilities:

* Excellent written and verbal communications skills. * Ability to partner collaboratively at all levels. * Ability to think strategically and creatively to develop solutions to complex needs with multiple stakeholders. * Ability to remain flexible and positive when faced with changing or competing priorities. * Ability to set, track, and communicate goal progress.

Personal Skills:

* Excellent written and verbal communications skills. * Ability to partner collaboratively at all levels. * Ability to think strategically and creatively to develop solutions to complex needs with multiple stakeholders. * Ability to remain flexible and positive when faced with changing or competing priorities. * Ability to set, track, and consistently communicate goal progress.

LEARN MORE ABOUT LIFE AT RICHEMONT AND OUR MAISONS BELOW

Nearest Major Market: Dallas

Nearest Secondary Market: Fort Worth

Keywords: Richemont, Grand Prairie , Instructional Designer, Other , grand prairie, Texas

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