Customer Service Representative

Company: Floorplan Xpress
Location: GRAND PRAIRIE
Posted on: May 3, 2021

Job Description:

Floorplan Xpress is a national leader in the automotive finance industry. We are looking for a Customer Service Representative in our Dallas, Texas location. This is an entry level position with the opportunity to grow.

With over 20 branches nationwide, Floorplan Xpress is a leader in providing floor planning for independent automotive dealers from coast to coast. In operation since 1974, our independently owned organization takes pride in adhering to our five core values: Connection, Drive, Integrity, Proactive, and Fortitude. Our Service Stands Out is not just our motto... It's our way of business. For more about us, please see our website at www.fpxus.com.

Essential Job Functions of Customer Service Representative:

• Assist the General Manager and staff in duties such as Dealer customer relations, office management, and collections
• Handle all inbound calls, assisting Dealers, Auctions, and co-workers with originating new loans, collecting payments on current loans, providing information about titles, and other general and specific questions
• Assist General Manager and other branch team members by calling potential Dealer customers to generate leads, establish appointments, fill out loan applications, gather required documents for loans, processing required documents for loans, and other necessary functions related to the sales process
• Handle financial transactions for the branch, including originating loans, paying expenses, receiving payments for loans, making daily deposits, reconciling all daily transactions, and other functions related to the daily financial processing as required
• Manage Title process

Qualifications a Customer Service Representative Needs:

• Customer service experience and/or working inside the office
• Self-motivated and strong drive to succeed
• Ability to multi-task and highly organized
• Team orientated and ability to problem solve
• Positive attitude is a must

Required Skills/Abilities for a Customer Service Representative:

• Proficient in Microsoft Office Suite
• Experience in Motor Vehicle Title processing is desired
• Bi-Lingual is beneficial

Benefits:

• Health Insurance
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short and Long Term Disability
• 401(k) Matching
• Paid Time Off
• Holiday
• and much more!

Keywords: Floorplan Xpress, Grand Prairie , Customer Service Representative, Other , GRAND PRAIRIE, Texas