Vacheron Constantin Assistant Manager

Company: Richemont
Location: Grand Prairie
Posted on: May 3, 2021

Job Description:

At Richemont North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

VACHERON CONSTANTIN ASSISTANT MANAGER - OPEN TO REMOTE

PRIMARY DUTIES

The Vacheron Constantin Assistant Manager develops the team to provide exceptional experiences for all clients-achieving or exceeding the sales goals. The Assistant Manager motivates the team to cultivate each client encounter into an ongoing, trusting relationship.

KEY RESPONSIBILITIES

• Prepare strategic plan to meet month targets for the eBoutique and individual team members.
• Work with leaders to create and implement new initiatives to increase eBoutique performance
• Strong entrepreneurial spirit- able to generate new and relevant ideas that are action and result oriented
• Partner with manager to ensure clienteling daily to monthly programs are in place to optimize sales opportunities and client relations.
• Providing optimal after sales service, anticipating any potential issues due to delays in repair thru proper monitoring activities and follow ups.
• Work collaboratively with the CRM team to improve the CRM outreach.
• Motivate, support, train, & elevate the CRC staff through daily, weekly, and Monthly coaching sessions
• Educate and inspire your team with Maison knowledge, local/global competitive landscape, and industry news
• Perform administrative and HR tasks including but not limited to scheduling, payroll and overtime management
• Consistently guides & manages the team to meet/exceeds Phone, Email, Social Media, and Chat SLA's.
• Leads the team from the front. Contributes to the teams phone, email, and chat volume.
• Uphold all Richemont standards with ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Ensure proper understanding and execution of all Richemont policies and procedures within the contact center. Be an advocate for the group at all times
• Create a positive and productive client focused environment by creating an inclusive highly collaborative network at all times both in person and via telephone
• Enforce training programs for all ambassadors and ensure training is efficient by maintaining strong follow up.
• Champion all Maison activations and initiatives

JOB PROFILE

Education:

• Associates or Bachelor Degree preferred

Required Experience:

• Minimum of 3 years of leadership experience, especially in a client focused environment.

Technical Skills / Abilities:

• Computer knowledge with demonstrated proficiency utilizing a variety of software
• Knowledge of telephone equipment and relevant computer programs
• CRM system knowledge

Personal Skills:

• Experience in Process Transformation, Change & Agility
• An understanding of customer expectations, a service-oriented attitude, and an exceptional ability to resolve conflict.
• Excellent verbal and written communication skills particularly in negotiation and conflict resolution areas.
• Expert influencing skills, with a strong ability to build consensus among multiple levels and functions within the organization.
• Strong leadership skills and ability to develop and grow a team
• Enthusiastic approach with clients and colleagues
• Entrepreneurial spirit to develop their own business and build long lasting client relationships
• Creativity in developing new ways to motivate and develop a team
• Collaborative approach with ability to foster a united work environment with a "can do" attitude
• Strong understanding of client service needs and priorities (internal and external)
• Strong attention to details with the ability to handle multiple tasks simultaneously and with precision
• Ability to work in a fast-paced, evolving environment
• Intellectual curiosity and passion for learning

LEARN MORE ABOUT LIFE AT RICHEMONT AND OUR MAISONS BELOW

Nearest Major Market: Dallas

Nearest Secondary Market: Fort Worth

Keywords: Richemont, Grand Prairie , Vacheron Constantin Assistant Manager, Other , Grand Prairie, Texas