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LTC Services Screener I

Company: Texas State Job Bank
Location: Grand Prairie
Posted on: May 3, 2021

Job Description:

Job/Position DescriptionLTC Services Screener I; Screen requests for people who are aging and those with disabilities who are applying for Community Care Services that enable them to remain in the community. Work involves: interviewing elderly consumers and consumers with disabilities; explaining and referring consumers to the appropriate services. Generates applications and process for unit assignment. Generates change requests from consumers, family members, and/or contracted provider agencies. Provides general and specific information about Long Term Care Services and referral services to consumers and the general public. Provides specific information regarding Interest List services and status of placements. Makes appropriate referrals to other program areas and community organizations. Handles high volume incoming calls in a Call Center environment which may include working a schedule from 8am and#150; 5pm. Work includes operating a computer. Performs clerical duties on rotation. Essential Job FunctionsAttends work on a regular and predictable schedule in accordance with agency leave policy. Communicates on a basic level with others (internally and externally) to provide, exchange or verify information on Long Term Care Services. Interviews consumers via telephone or in person to assess potential eligibility for state health and human services programs. Provide inquiries, addresses issues, or resolve/report problems or complaints. Operates a computer to document, update or inquire into case record. Serves as client advocate and agency representative in locating available resources and making referrals to community resources when appropriate. Prepares report/record of each call received in order to provide management information on program operations. Handles high volume incoming calls in a Call Center environment. Performs clerical duties on rotation. Performs other duties as assigned by Supervisor. Registrations, Licensure Requirements or CertificationsN/AKnowledge Skills AbilitiesKnowledge of gerontology, the dynamics of the aging process, and special communication problems of long term care individuals. Knowledge of interviewing techniques to obtain personal information required for application. Ability to communicate verbally with clients/customers, contracted provider agencies, and the general public to gather information and/or explain policies and procedures. Ability to listen to clients/customers, contracted provider agencies, and the general public. Ability to prepare narrative, reports and correspondences in clear and concise manner. Ability to establish priorities, set goals and manage time efficiently. Ability to establish and maintain effective working relationships. Ability to communicate both orally and in writing to include proper telephone etiquette. Ability to analyze, evaluate information and take the appropriate action. Ability to operate computer and general office equipment. Initial Screening CriteriaInitial Screening Criteria: Education which demonstrates the possession of knowledge, skills and abilities for job performance. Knowledge of Community Care Programs preferred. Experience interviewing individuals and providing customer service. Experience in operating computer equipment and data entry. Experience in a Call Center environment. Additional InformationRequisition # 471272Must be able to attend training virtually or in-person which may require overnight stay. Must be willing to travel as needed. Applicants may not have a his Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.

Keywords: Texas State Job Bank, Grand Prairie , LTC Services Screener I, Other , Grand Prairie, Texas

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