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Cartier CRC Client Development Manager - Open to Remote

Company: Richemont
Location: grand prairie
Posted on: May 3, 2021

Job Description:

At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

CARTIER CRC CLIENT RELATIONS MANAGER - OPEN TO REMOTE

PRIMARY DUTIES

* Leading all initiatives of client relationship building in partnership with leadership, Assistant Managers, and their teams. * Capturing all team, client, and business trends linked to relationship building, tools needed, and communicating to Director to partner on future planning.

KEY RESPONSIBILITIES

Manage and support CRC clienteling strategy:

* Drive the overall strategy of clienteling for the Client Relations Center * Map out new and existing key moments/opportunities in the year around holidays, brand events, product launches, etc. * Create and share tools and best practices specific to each key moment.

Develop and strengthen client insights:

* Advise on top eBoutique clients and identify opportunities for additional client connection through gifts, communications, special experiences, etc. * Research the Cartier database to strengthen client profiles through recorded calls, social media, web search, etc. * Organize client profiles into an easily accessible format for Ambassadors' and Managers' unique needs. * Analyze and propose step-by-step actions and highlighted clients through "Getting to Know You" forms to develop business

Point Person for relationship-building Initiatives:

* Build data-driven plans for clients and Ambassadors with the partnership of the Assistant Manager and Commercial Client Development teams. * Monitor actions and analytics to track ROI, celebrate successes, and help the team pivot with new ideas. * Partner with CRC Business Excellence and Training Manager to propose, design, and deliver trainings based on around clienteling tools and best practices.

Research and promote best practices:

* Analyze internal client survey and Ambassador interactions to identify success and areas of opportunity * Conduct direct and indirect competitive analysis and trend research to develop new strategies and improve current processes

JOB PROFILE

Required Experience:

* 5+ years with luxury retail brands, call centers, and/or related Cartier experience * 2+ years as a project leader, or a proven track record of success leading an important project * Demonstrated experience with creating and leading clientele programs * Prior management and development of large teams, including in-person and remote

Technical Skills / Abilities:

* Highly proficient in Microsoft Office and internet savvy * Excellent analytical, problem-solving, written, and verbal skills * Comfort with public speaking and presentation skills * Strong communication and leadership skills to lead, coach, and motivate large teams * Luxury retail industry awareness and analysis * Additional abilities include * SAP knowledge * Social media experience * Cultural intelligence and languages a plus * Knowledge of high-end jewelry, timepieces, and gemstonesPersonal Skills:

Client-focused:

* A passion to assist, whether with clients, internal partners, developing teams * Developing, promoting, and communicating empathy for clients and partners * Ability to handle highly sensitive clients and situations * Strong understanding of formal and informal etiquette and manners

Personal Skills:

* Organized and efficient for day-to-day operations * Ability to handle multiple detail-oriented tasks and deadlines simultaneously * Enjoys problem-solving, planning, and has the ability to synthesize information and feedback * Entrepreneurial spirit and out-of-the-box thinking * Proactive and positive attitude towards colleagues and clients; team player

Education:

* College or Technical Degree preferred

Learn more about life at Cartier

www.careers.cartier.com

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont

Nearest Major Market: Dallas

Nearest Secondary Market: Fort Worth

Keywords: Richemont, Grand Prairie , Cartier CRC Client Development Manager - Open to Remote, Other , grand prairie, Texas

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