Reservation Hotline Agent

Company: U-Haul
Location: Grand Prairie
Posted on: June 6, 2021

Job Description:

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Reservation Hotline Agent

U-Haul is looking for a personable, courteous, and professional Reservation Hotline Agent to work in our regional marketing office to assist customers with assigning reservations for and assisting customers with U-Haul Trucks, Trailers, U-Boxes, towing, and other related rental services.

U-Haul offers its Reservation Hotline Agents:

• Career stability
• Opportunities for advancement
• Health insurance & Prescription plans if eligible
• Paid holidays, vacation, and sick days if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401k and Employee Stock Ownership Plan
• 24-hour physician available for kids
• Dental & Vision Plans
• Subsidized gym/fitness membership if eligible
• Business and travel insurance
• YouMatter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance

Reservation Hotline Agent Responsibilities:

• Direct incoming U-Haul equipment to rental facilities to fill every confirmed reservations
• Assist in controlling rental equipment inventories within the assigned marketing company geographic area
• Update, review, and audit inventory reports
• Answer customer inquiries
• Assist centers and dealers with reservations and additional tasks
• Schedule U-Box routes for customers in local area

Minimum Qualifications:

• High School Diploma or equivalent
• Working knowledge of office equipment such as multi-line phones, phone etiquette, Word, and email.
• Customer service experience

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Keywords: U-Haul, Grand Prairie , Reservation Hotline Agent, Other , Grand Prairie, Texas