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Customer Service Rep

Company: Americold
Location: Grand Prairie
Posted on: January 28, 2023

Job Description:

Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to delivery on their commitments.

Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. and reports customer feedback to management
Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers
Schedule loads as required and maintain updated reports to ensure all loads are empty and closed
Resolve refused product, over, short, and damaged (OS&D) orders

High school diploma or general education degree (GED)
0-2 years of related work experience
Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
Requires manual dexterity with normal hand and finger movements for typical office work and the use of various electronic
Talking, hearing, and seeing are important elements of completing assigned tasks

Ability to work in a fast-paced environment, and to handle multiple tasks at the same time
Experience working with challenging customers
Excellent communication and strong problem-solving skills
Knowledge of Warehouse Management Systems, of Microsoft Office Suite, Desktop computers, and accurate typing and data entry skills

Our associates know the answer to the question What's in it for me? We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.

Keywords: Americold, Grand Prairie , Customer Service Rep, Other , Grand Prairie, Texas

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