Customer Service Rep
Company: Americold
Location: Grand Prairie
Posted on: January 28, 2023
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Job Description:
Americold is a global provider of temperature-controlled
infrastructure. We partner with farmers and food producers to
ensure their perishable and frozen product reaches foods suppliers,
restaurants, and your local grocery store without spoilage. Our
customers, which include some of the most respected brands in the
food industry, rely on our expertise and commitment to safety in
order to delivery on their commitments.
Responds to all customer inquiries and complaints concerning
work-orders, shipments, inventory counts, etc. and reports customer
feedback to management
Provides clerical support including overseeing all paperwork
associated with orders, maintaining corresponding files, answering
phones, operating office equipment/computers
Schedule loads as required and maintain updated reports to ensure
all loads are empty and closed
Resolve refused product, over, short, and damaged (OS&D)
orders
High school diploma or general education degree (GED)
0-2 years of related work experience
Requires several hours per day of sitting, getting up and down from
chairs, and reaching, or bending
Requires manual dexterity with normal hand and finger movements for
typical office work and the use of various electronic
Talking, hearing, and seeing are important elements of completing
assigned tasks
Ability to work in a fast-paced environment, and to handle multiple
tasks at the same time
Experience working with challenging customers
Excellent communication and strong problem-solving skills
Knowledge of Warehouse Management Systems, of Microsoft Office
Suite, Desktop computers, and accurate typing and data entry
skills
Our associates know the answer to the question What's in it for me?
We offer best-in-class benefit programs and continuously work with
our associates to ensure that our offerings meet the needs of their
health and financial well-being. When you join Americold you join a
values-oriented company with a clear mission. We help our customers
feed the world.
Keywords: Americold, Grand Prairie , Customer Service Rep, Other , Grand Prairie, Texas
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