Tier I Tech Support

Company: Thompson Pipe Group
Location: Grand Prairie
Posted on: May 26, 2023

Job Description:

Description Position at Thompson Pipe Group, Inc Tier 1 Tech Support What We Offer

• Top-tier Medical, Dental, and Vision Benefits
• Life and Supplement Life
• Company Matched 401K Retirement Plan
• Paid Holidays
• Fun Events
• Training and Development
• Employee Discounts
• Career Opportunity! JOB SUMMARY Under the general direction of the Information Technology Manager, the IT Tech deploys, supports, and maintains the Company's technology with a particular emphasis on end-user equipment and systems. Teamwork is compulsory but independent work is necessary for this role. This position requires the initiative to keep up with trends in technology, vigilance to problems and security concerns, creative thinking to solve complex problems, and a strong ability to adapt to the companies constantly evolving technological needs. ESSENTIAL JOB FUNCTIONS
  • Ensures technology is accessible and equipped with current hardware and software and verifies user needs are met.
  • Monitors and maintains technology to ensure maximum efficiency and system health.
  • Ensures helpdesk tickets completed in a timely manner.
  • Setup and maintain computer, printer, networking and other related hardware.
  • Work with External vendors as needed.
  • Provides orientation to new users on the equipment and systems they will use.
  • Trains staff on new technology and potential uses of existing technology in either group or individual settings.
  • Researches and recommends possible improvements to existing technology and systems.
  • Maintains current and accurate inventory of technology hardware, software, and resources.
  • Identifies complex problems and reviews related information to develop and evaluate options and implement solutions.
  • Makes recommendations that impact the budget.
  • Performs inventory/property management.
  • Manages and maintains new and old equipment properly identifying and organizing each.
  • Maintains a clean workspace and prepares old equipment for disposal/recycling.
  • Provides onsite and remote support to all end users.
  • Other duties as assigned. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS Degree is desirable but not required. Must have at least two (2) years of related work experience. KNOWLEDGE, SKILLS, AND ABILITIES
    • Working knowledge of LAN/WAN systems.
    • Working knowledge of cybersecurity principals
    • Working knowledge of Microsoft Windows OS networking environment (TCP/IP, DNS, etc.).
    • Working knowledge of Microsoft Windows 7, 10, 11 Professional.
    • Working knowledge of Office 365 and Microsoft Office.
    • Skilled in research and problem solving.
    • Skilled in the use small office equipment, including copy machines or printers.
    • Ability to maintain a professional demeanor and an orientation towards customer service.
    • Ability to organize and communicate effectively.
    • Ability to install and administer VoIP telecommunications systems.
    • Ability to install and administer computer hardware.
    • Ability to maintain constructive and cooperative working relationships with others.
    • Ability to cooperate with fellow employees as a team member. CERTIFICATION, LICENSE, AND SPECIAL REQUIREMENTS Requires a valid driver's license. Job Type: Full-time Schedule:
      • 8am - 5pm Work Location : 1003 MacArthur Blvd. Grand Prairie, TX 75050 Ability to travel on occasion.

Keywords: Thompson Pipe Group, Grand Prairie , Tier I Tech Support, Other , Grand Prairie, Texas