Company: Daylight Transport, LLC
Location: Grand Prairie
Posted on: April 8, 2021
Reports To: OS&D Supervisor
FLSA Status: Non-Exempt
Summary: The OS&D coordinator will inspect shipments to
validate claims; work with claimants to assess responsibility and
recreate scenarios to assess liability. This position will also
address overage, shortage, and damage issues; research causes of
claims; analyze root causes; determine solutions; communicate
findings and provide quality customer service to both external and
internal customers alike.
Essential Duties and Responsibilities: include the following. Other
duties may be assigned.
- Contact with agents to discuss or resolve OS&D/On-hand
- Contact with customers to resolve OS&D/On-hand
- Receive and enter unloading exceptions
- Generate OS&D reports
- Billing - OS&D/On-hand
- Interface with internal customers
- Issue legal notices of undeliverable freight
- Maintain accurate records for reporting all OS&D freight on
a daily/weekly basis to service center
- Assist with answering telephones, provide QUALITY CUSTOMER
SERVICE, don t blind transfer calls, own the call as you get it and
assist with resolving customer concerns efficiently
- Research and resolve OS&D freight issues
- Locate overages, shortages and damaged freight
Supervisory Responsibilities: None.
Qualifications: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Education and/or Experience: High school diploma or general
education degree (GED) required. Must have prior experience with
Transportation, customer support, claims and billing.
Language Skills: Ability to read and interpret documents such as
safety rules, operating and maintenance instructions, and procedure
manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or
employees of organization.
Mathematical Skills: Ability to calculate figures and amounts such
as discounts, interest, commissions, proportions, percentages,
area, circumference, and volume. Ability to apply concepts of basic
algebra and geometry.
Reasoning Ability: Ability to apply common sense understanding to
carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables
in standardized situations.
Other Skills/Qualifications: Computer literate, PC and mainframe.
MS Windows, Word and Excel. 10 key.
Physical Demands: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly
required to stand; walk; sit; use hands to finger, handle, or feel;
and talk or hear. The employee must occasionally lift and/or move
up to 10 pounds. Specific vision abilities required by this job
include close vision, color vision and ability to adjust focus.
Work Environment: The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
The noise level in the work environment is usually moderate.
Daylight Transport is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, religion, color, sex, sexual orientation, gender identity,
national origin, age, status as a protected veteran, among other
things, or status as a qualified individual with disabilities.
Apply Online Below
Keywords: Daylight Transport, LLC, Grand Prairie , OS&D Coordinator, Professions , Grand Prairie, Texas
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