Inside Application Specialist - Lead
Company: Hartfiel Automation Inc
Location: Plano
Posted on: February 15, 2026
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Job Description:
Job Description Job Description Inside Sales Lead Mission of the
Role Leads inside sales and customer care team within a branch
office. Communicates with customers to process orders, manage
projects, and be a strong technical resource. Teams with the Branch
Manager and outside sales to grow market share for the branch
office. The branch office is located in Plano, TX.
Education/Experience Associates degree from accredited college or
technical school and/or one to three years experience in Customer
Service or related field is desired. Education and/or experience
requirements may be waived at management discretion. Key Inside
Sales Lead Accountabilities · Directs and coordinates activities
and training of local inside sales/customer service
representatives. · Ensures quality objectives are met using
measurements and corrective actions where necessary. · Gives
quarterly employee reviews. · Maintains close relationships between
sales departments. · Maximizes local profitability by utilizing
strategic pricing initiatives and project leadership. ·
Communicates with customers via phone, faxes or email to process
orders, returns and handle general questions and complaints. ·
Estimates date of delivery to customer based on knowledge of
vendors’ production and delivery schedules. · Research and find
solutions to customer problems. · Prepares quotations and
coordinates the details for the sales teams. · Prepares all
information on new customer for input into customer database. ·
Develops and maintains relationships with suppliers as necessary. ·
Solicits sale of new products and services. · Schedules
appointments for outside sales staff. · Receives inbound calls and
converts into additional opportunities. · Serves as a supplier
delegate. · Tracks stock levels of customer specific inventory. ·
Attends and participates in weekly team funnel meetings. · Other
miscellaneous duties as assigned by supervisor. · Follows all
quality processes and procedures as established by Hartfiel
Automation. · Operates within the intended framework of Hartfiel
Automation’s mission, values, and vision statements.
Keywords: Hartfiel Automation Inc, Grand Prairie , Inside Application Specialist - Lead, Sales , Plano, Texas
